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In the long run, the new alliance that finds the Tribune taking over home delivery of the Sun-Times and ten suburban Sun-Times Media Group titles is supposed to be worth millions of dollars to each company. In the short run, overextended routes, lost drivers, missing sections, and missed deliveries have created consternation in both camps. And at the Tribune, one shrewd business move collided with another – the decision last year to outsource subscriber services to a call center in Manila.
Calls continue to come in from grousing readers. I placed one of my own and soon found myself chatting with a pleasant young “consumer services representative.” It was two in the morning where he was. “We’re having some problems specifying who got the Tribune and who got the Sun-Times,” he told me. “We’re working things out.”
